Your privacy matters to us

1. Who we are

Travel Advocates (Sarvlokik Travel Advocates LLP) is a destination management company (DMC) based in Ahmedabad, India, arranging Vietnam tour itineraries for travel agents, tour dealers, and their travelers. This Privacy Policy applies to https://advocates.travel and covers the information we collect when you browse the site, request a quote, or submit an inquiry.

2. Information we collect

We collect information in the following ways:

• Information you give us directly — when you submit the "Reserve Now" popup, the contact form, or another inquiry form on this site, we collect the details you provide, such as your name, email address, phone number, and details about the trip you're planning (destination, dates, group size, package of interest).
• Information collected automatically — like most websites, we automatically receive some technical information when you visit, such as your IP address, browser type, device type, pages viewed, and how you arrived at the site. This is collected through Google Analytics (see Section 4).

3. How we use your information

We use the information we collect to:

• Respond to your inquiry and prepare a quote or itinerary;
• Communicate with you about your booking, including confirmations and updates;
• Improve our website, tours, and services;
• Understand how visitors use our site, using aggregated, anonymised analytics; and
• Meet our legal and accounting obligations.

We do not sell your personal information, and we do not use it for automated decision-making.

4. Cookies and tracking technologies

This website uses a small number of cookies and similar technologies:

• Google Fonts — we load typefaces from Google Fonts to display text on the site. Loading a font may share your IP address with Google.
• Google Analytics — we use Google Analytics to understand how visitors use our site (pages viewed, time on site, general location). Google Analytics uses cookies and processes data on Google's servers in accordance with the Google Privacy Policy.

You can control or disable cookies through your browser settings, and opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

5. How we share your information

We do not sell or rent your personal information. We share it only with:

• Our website hosting and form-processing providers, solely to operate this website and deliver your inquiry to our team;
• Google, for the analytics and font services described above; and
• Our on-ground partners in Vietnam (hotels, transport, guides) where necessary to arrange a confirmed booking on your behalf, and only with the details required to do so.

We do not process any payment card information through this website. Payment for a confirmed booking is arranged directly with our team outside of the site.

6. How we protect your information

We take reasonable technical and organisational measures to protect the information you share with us against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data retention

We keep the information from your inquiries and bookings for as long as needed to respond to you, deliver your trip, and meet our legal and accounting obligations, after which it is deleted or anonymised.

8. Your rights

Depending on where you're located, you may have the right to:

• Ask what personal information we hold about you;
• Ask us to correct inaccurate information;
• Ask us to delete your information;
• Withdraw consent to marketing communications at any time; and
• Object to how we process your information.

To exercise any of these rights, contact us using the details in Section 12.

9. Children's privacy

This website is intended for travel agents, tour dealers, and adult travelers. We do not knowingly collect personal information from children.

10. Links to other websites

Our site may link to third-party websites, such as partner hotels or social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Sarvlokik Travel Advocates LLP
1205, 12th floor,Akshar Square, Bodakdev, Ahmedabad, Gujarat 380054
Email: vietnam@advocates.travel